Dear Customer
This afternoon Michael Jackson show producers will be announcing the rescheduling and change of the opening shows in order to meet the challenges presented by such a large and technically complex concert.
Please allow us to apologise. It was not an easy decision to change the schedule but in the end we wanted to ensure that all of Michael’s fans attending the concerts get the same quality in staging and level of entertainment.
We are writing to let you know that the 12 July concert that you purchased tickets for at the O2 arena is now scheduled for 3rd March 2010. The tickets you receive will be printed with the rescheduled date and you will have the same seat originally purchased. You do not have to do anything as you will be automatically allocated the same seats and moved to the revised date.
We understand the inconvenience this may have caused and for this reason we have secured some excellent hotel deals for Michael Jackson fans travelling to London on these rescheduled dates. Please contact our official travel package provider Thomsonexperience at customerservice@thomsonexperience.com or call on +44 (0)20 74621563 for discounted deals on hotel beds in London. We can offer a 10% discount on all hotel bookings. Quote ‘Michael Jackson rescheduled dates’ in order to claim the offer.
If you cannot attend the revised date and want a full refund including booking fee, please contact us at Michaeljackson@Ticketmaster.co.uk or via our Michael Jackson Support line on 0844 277 9982.
Tickets will be dispatched closer to the event date.
Thank you for your understanding. Michael, who is directly involved with all aspects of the styling/choreography/band selection and rehearsals, is working around the clock to ensure this is the show to end all shows! We look forward to seeing you on 3rd March 2010.
Regards
Ticketmaster - sent on behalf of AEG Live
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